These Terms and Conditions (“Terms”) govern your use of our website and the purchase of our candle products, whether online or in-person. By placing an order or using our services, you agree to be bound by these Terms.
Business Information
EM CANDLES
Pakistan, Lahore Gulberg
Email: em.candlespk@gmail.com
Phone: 0309-3381818
Website: www.emcandle.store
Products
All candles are handmade with high-quality ingredients. Please note that:
Colors, scents, and designs may vary slightly due to the handmade nature of the products.
Always read product descriptions and safety instructions before use.
Ordering and Payment
Orders can be placed through our website or directly via [social media/markets/etc.]. All prices are listed in [PKR] and include applicable taxes unless stated. Payments must be made in half before products are shipped or delivered.
Shipping and Delivery
Delivery times are estimated and may vary due to external factors. You are responsible for providing accurate shipping details. We are not liable for lost packages due to incorrect addresses.
Returns and Refunds
Due to the handmade nature of our products, all sales are final. However, if your item is damaged or defective upon arrival, please contact us within 3 days with photos and your order number for a replacement or refund. We do not accept returns for change of mind.
Safety Disclaimer
Never leave a burning candle unattended.
Keep away from children, pets, and flammable materials.
Always trim the wick to 1/4 inch before lighting.
We are not liable for any damages or injuries caused by misuse of our products.
Intellectual Property
All content on our website, including text, images, logos, and product designs, is the property
of EM CANDLES and may not be used without permission.
