FAQs

Our Standard delivery time is 3-7 working days.

We require50% advance payment for order confirmation. Theremaining 50% can be paid via Cash on Delivery (COD).

Yes, shipping charges are PKR 250.

Yes, absolutely! Our candles are fully burnable.

• Candles used in decor are usually for display, but can be burned as well.
• Care instructions will be included with your order.
• If you receive abouquet, you canremove each candle and place it on asafe, non-toxic

surface like aceramic tray before lighting.

We understand how fragile our products are. Every item is carefully and securely packed with protective sheet to reduce the risk of damage. In case somethingdoes break during delivery, don’t worry!

Send usproof within 2 days of receiving your package.

After reviewing it, we’llsend a replacement at no additional cost.

Your satisfaction means the world to us!

At EMCandles, we put love into every handmade item. If you wish to return or exchange a product:

1.Contact us within 3 days of receiving your order.

2.Pack the item securely (we can guide you if needed).

3.Ship it via any reliable courier service with a“FRAGILE” label. 4. Once received in good condition, we’ll proceed with arefund or exchange. Shipping cost will also be reimbursed upon receipt.

Note: We cannot process returns or exchanges for items damaged due to poor packaging.

Yes, we do o erbulk discounts! However, since we are a small business with limited moulds, the discount depends on the quantity and type of product. Feel free to message us to discuss your specific order.